Customer Service FAQS
My Account
What are the benefits have having an online account?
Having an online account with us allows you to check out faster, review past orders, save frequently used addresses, and get the latest on new flavors.
How do I create an online account?
It’s easy. Click on the Log in button on the Home page and to to “New Customers" on the right hand side of the page. Please note that you will need a valid email address to register. Your email address will also be your username.
How do I log-in / sign-out of my account?
To sign in, Click the "Log In" link at the top of the website and enter your username and password under the Returning Customers section on the left side of the Home page.
To sign out, click the "Log out" link at the top any page on the website.
How do I change or have forgotten the password to my account?
Click the "Log in" link at the top of the website and click on forgot password. Enter your email address and you will be send an email with a link to reset your password. You can also send an email to beth@bromleytea.com and I will be happy to have a reset email sent to you.
How do I track my online order?
Your will receive a shipping notification by email that lets you check the shipping status of their order.
There are two ways to track your order: you can sign into your account to view your recent order history or you can click the "Track Order" link at the top of the website page.
All About Tea
What types of tea do you sell?
Pure Black Tea
Is the world's most common variety of tea. It is fuller-bodied and has the strongest tea taste. Black tea is made by exposing the enzymes contained within the tea leaf to oxygen which turn their color from green to brown. Of all the major tea types, black teas undergo the longest process of oxidation.English Breakfast and Earl Grey are two of the world’s most popular blends of black tea.
Flavored Black Tea
Flavored black tea starts with a black tea base, but has flavors like lemon, mint, berry, citrus or spice added to it. It is a full-bodied tea, but has less tea taste than a pure black tea due to the addition of flavors. When expertly blended, these teas offer the perfect balance of tea taste, flavor and aroma that are perfect for any occasion. Sun-Sweetened Raspberry and Earl Grey are examples of flavored
black teas.
Decaffeinated Tea
Many health conscious consumers like yourselves have become increasingly concerned about the method of decaffeination. We use a water process to remove the caffeine from all of our tea products. Some people also refer to this as the effervescence process. The process is 100% non chemical and safe. We use this process because it is safer for our consumers and safer for the environment and it also maintains 93% of the antioxidants in tea so it is a very healthy method.These conditions minimize the degradation of the aromatic components responsible for the tea flavor and aroma. |
The term decaffeinated means that a product had caffeine but most was removed. In the case of tea the Tea Association standard reads that 90% of the original caffeine content must be removed for a product to be called decaffeinated tea. In our case there is 3 to 5 mg. of caffeine per cup depending on the brewing time.
As an alternative, herbal teas are naturally caffeine free.
Green Tea
Unlike Black tea, Green tea leaves are not oxidized at all. To prevent tea from oxidizing, the freshly picked leaves are either pan fried or steamed prior to rolling. This process stops the enzymatic activity in the leaf, allowing them to retain their green color and provide a lighter tasting tea. We import our Green tea from a variety of countries including Argentina, Indonesia, Kenya, India and Ceylon.
Herbal "tea" is not technically tea, because it is not made from the Camellia Sinensis plant, thus it does not contain tea. Instead, the more appropriate name for an herbal tea is a “tisane” or "infusion.” Herbals teas are made from any combination of citrus or berry fruits, herbs and spices and are naturally caffeine-free.
Cold Brewed Iced Teas
Cold Brewed Iced Tea is an easy and convenient way to prepare fresh-brewed iced-tea without having to boil water, add tea bags, steep and wait for the water to cool before adding ice. Made with real tea leaves, our proprietary blends were specially created to deliver the same full-bodied taste as fresh-brewed iced tea, but prepared in only minutes. Simply add Bromley's Cold Brewed Iced Tea to room temperature or cool water, let stand 3-5 minutes, stir thoroughly and add ice to finish. Enjoy sweetened or unsweetened.
Organic & Fair Trade Certified™ Teas
Bromley's makes a Pure Black Organic and Pure Green Organic tea that are both 100% organic and Fair Trade Certified™. USDA organic standards provide rules on how farmers must grow crops in order to call their products organically grown. Fair Trade Certified™ products are sourced from farmers and workers under a set of rules that are intended to help ensure that they are justly compensated for their products. Farmers in developing countries are thus helped to build sustainable businesses that positively influence their communities and improve their day-to-day lives.
Does tea contain caffeine?
Yes, tea (black, green, white and oolong) does contain caffeine, but at lower levels than other beverages like coffee. For example, a cup of black tea has about a quarter the caffeine of a cup of coffee, on average.
When it comes to how much caffeine is infused into tea, variables such as the amount of tea used, the size of the cup, the amount of water used and the length of brew time all play a factor.
Caffeine content (per 6 oz. serving)
Herbal Teas – 0 mg
Decaf Teas – 3-5 mg
Black/Flavored – up to 34 mg
Green Teas – up to 30 mg
White Teas – up to 25 mg
Iced Teas – up to 34 mg
Coffee – 99 mg
What ingredients are contained in your tea?
Please see individual product page.
Does tea contain calories?
No. Tea alone does not contain any calories.
Does tea contain gluten?
All of our teas are 100% Gluten free.
Does tea contain yeast?
Bromley Naturally Decaffeinated Tea is a non-herbal tea which does not contain yeast. Bromley Decaffeinated Teas and all real teas are from the Camellia Sinensis plant and then processed into black and green teas.
Salt, Fat and Carbohydrate Content
There is none of any of that. They are all zero content. There is no sodium (salt), fat or carbohydrates
in tea,
How many grams of tea are in each tea bag?
In each tea bag there is 2.2 grams of tea.
What is the process we use to make our tea bags white?
It is a non-chemical oxygen bleaching process and are dioxin free.
Glue
There is no glue used to seal any of our tea bags. We use heat instead of glue.
Why do we use individual paper wrapper?
We have considered removing the individual wrapping from our tea bags however after speaking with many tea drinkers we have decided to leave the wrapping. Many customers consider the format of the the individual bag to be a sign of quality since most better teas are individually wrapped. Many customers like the wrap because it is sanitary and can be transported easily. You could always recycle the paper used for the individual envelopes. As a company we are very sensitive to the environment. We recycle all of our rejected tea bags.
Pesticides
Some teas and tea producers do use a lot of heavy pesticides in the production of their teas. We have been concerned and testing ourselves for many years because we feel the need to supply our customers with the very best quality teas that we can. We only purchase our teas from tea gardens that comply with the standards set by the European Union for pesticide usage and pesticide residue levels. Our teas meet very strict standards for minimal pesticide.
Fluoride Levels
Fluoride in tea occurs naturally due to tea being grown in countries which have fluoridated water. The average fluoride content of tea is 0.38mg/8 oz cup. While there are no specific recommended dietary allowances for fluoride, the National Institutes of Health estimates that 1.5 to 4.0 milligrams of fluoride per day are safe and adequate guidelines for an adult. The consumption of tea on a regular basis easily falls within these recommended guidelines. We still believe tea is the healthiest beverage in the world.
Are Bromley Teas certified Kosher?
Yes.
What is ECGC?
All real teas contain ECGC. ECGC is the chemical component in tea that is responsible for the health benefits that have been widely attributed to tea. ECGC is a flavonoid which is an anti-oxidant. Antioxidants are a big classification of chemicals which rid free radicals from the body and ECGC is one of the most powerful antioxidants which have been measured by scientists. it is naturally found in black and green teas. It is not an additive but part of the cell structure of tea.There is between 150 to 200 mg. in regular green and 140 to 185 for decaffeinated green tea.
Both our Estate and Green Teas are high in anti-oxidants. We have had both tested recently and they both contain about 190 mg per cup. There are different anti-oxidants in black and green teas. In green tea the predominant antioxidant is EGCG while in black tea the main anti-oxidant is Therugaban. Scientists have found that the EGCG variety is the strongest type of anti-oxidant. EGCG is still found in black tea but it is the main anti-oxidant in green tea.
Anti-oxidants are released into your cup during the brewing process. It will take at least 3 minutes to for all of the anti-oxidants to be released into the brew. After five minutes most of the anti-oxidants have been released and any extra brewing will not release any additional anti-oxidants. The size of the cup will not affect the total amount of anti-oxidants in the brew.
Expiration Date
There is no expiration on the box. The date you see is a production date. Tea does not have an expiration date. The best by date is two years from the date of production. As long as it is stored in a cool dry place, it will last a long long time.Tea will lose its flavor over time but it never goes”bad”. The antioxidants are a natural by product of the tea and the tea does not lose the antioxidant value.
Returns and Exchanges
We take great pride in supplying the best quality products in the market. All of our products are packed on the most modern and sophisticated machinery in the world however even with the best equipment errors do occur. If you should experience a problem with your order, please contact us by email or phone as soon as possible and we will take care of replacing your order in a timely manner.
Shipping Fees
The rate that we charge as a flat rate is actually well below our actual cost. We have fixed the rate low to encourage our customers who cannot find our fine tea in their favorite supermarket to order from our web site If you check the shipping rate from our shipping point (zip code 08831) you will recognize
what a bargain our shipping rate is.
HOT TEA: Use 1 tea bag per cup. Bring fresh cold water to a boil and pour over tea bag. Brew from 3 to 5 minutes according to desired strength. Remove tea bag and serve with sugar, lemon or milk.
ICED TEA: Use 3 to 5 tea bags for each quart of boiling water (3 for mild flavor or 5 for full flavor).
Brew for 5 minutes, remove tea bags, sweeten if desired and pour over ice.
SUN TEA: Place 9 to 12 tea bags in a gallon jar of water (9 for mild flavor or 12 for full flavor) cap loosely and place in sun for 3 to 4 hours. Remove tea bags andserve with ice or refrigerate for later.
